Multiple Shipping Addresses
We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.
Restricted Hazardous Items
Certain items, including aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) are restricted from air-transport due to U.S. Department of Transportation regulations and must be shipped by ground shipping only and will potentially take additional time to arrive. Please reference your estimated delivery date during checkout and post-purchase notifications for estimated delivery. Apple Pay is not available for orders containing items with this shipping restriction. We regret that we are not able to offer expedited shipping or shipping to Alaska, Hawaii, or Puerto Rico on orders with restricted items.
Business Days & Holidays
All orders process and ship Monday – Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.
Packages do not ship from our distribution centers on weekends or the following US holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- 4th of July
- Labor Day
- Columbus Day
- Veteran’s Day
- Thanksgiving
- Christmas
Multiple Shipments
To better service our clients, we use merchandise inventory from all our Aroma warehouses across the country. You will receive multiple shipments when your order is being fulfilled by multiple warehouse locations. You will receive notification via email when your order is being split into multiple shipments. There is no additional shipping fee when your order is split into multiple shipments. Alternately, we may combine multiple orders into one shipment. Your credit card will be charged when your order is packaged and ready to be shipped. If you are receiving your order in multiple shipments, your credit card may be charged multiple times as we only charge your credit card when the product you ordered is packaged and ready to be shipped.
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email. To track an order on iget-stores.com, visit the Account Information area. You will need to sign in to access your account information. Title to the products in your order is transferred from Aroma to you when your credit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from Aroma to you when your order is delivered to you. This transfer of title does not affect our returns policy.
For your convenience, you will see the expected delivery date for your order when you select a delivery option, on the Order Confirmation page, on the Order Details page, and on the Order Confirmation email.